This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).

At the end of this unit you will be able to:

• Allocate work

• Assess performance

• Provide feedback

• Manage follow up