This unit specifies the skills and knowledge required to understand the personal and legislative requirements of professional practice in real estate, including an understanding of the business structures, regulatory framework, codes of practice and professional development pathways within real estate.

State or territory licensing requirements may apply to this unit which is a core topic for the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Explain real estate agency functions and business structure

• Interpret professional practice guidelines

• Explain employment opportunities in the real estate industry

• Examine communication skills

• Identify professional development pathways within real estate

This unit specifies the skills and knowledge required to understand the personal and legislative requirements of professional practice in real estate, including an understanding of the business structures, regulatory framework, codes of practice and professional development pathways within real estate.

State or territory licensing requirements may apply to this unit which is a core topic for the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Explain real estate agency functions and business structure

• Interpret professional practice guidelines

• Explain employment opportunities in the real estate industry

• Examine communication skills

• Identify professional development pathways within real estate

This unit specifies the skills and knowledge required to identify, access and interpret legislation relevant to work in real estate. It includes developing an understanding of the legislative framework, its structure and the impact of legislation on work in real estate.

This unit applies to people currently working in or seeking to work in real estate. The unit is particularly relevant when people seek to relocate and resume practice in a different state or territory or to offer different real estate industry services.

State or territory licensing requirements may apply to this unit which is a core topic for the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Interpret legislation

• Maintain knowledge of current legislation

• Identify processes to resolve concerns.

This unit specifies the skills and knowledge required to develop marketing and communication profiles in real estate, including understanding methods for marketing and communicating, clarifying type, value and purpose of different communication activities and developing a personal profile for marketing and communication in real estate.

State or territory licensing requirements may apply to this unit which is a core topic for the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Interpret marketing and communication channels

• Develop a personal profile

• Examine client engagement practices for marketing property

• Examine marketing and communication channels for community engagement.

This unit specifies the skills and knowledge required to work with real estate trust accounts within established agency controls. This unit applies to people currently working in or seeking to work in the real estate industry.

State or territory licensing requirements may apply to this unit which is a core topic for the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Examine trust accounts

• Identify established controls applicable to real estate trust account transactions

• Explain common inaccuracies in trust account transactions.

This unit specifies the skills and knowledge required to appraise residential property for sale or lease. It includes selecting appraisal method/s and recommending appraisal price of property for sale or lease. This unit does not include establishing a formal property valuation.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (residential property sales) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Prepare for property appraisal

• Research and analyse property market conditions and property attributes

• Prepare and present appraisal report

This unit specifies the skills and knowledge required to market property for sale or lease. It includes interpreting a property appraisal report, negotiating an agreed marketing plan for a property with clients, preparing marketing materials, securing marketing resources, implementing marketing activities, accessing and using agency data on target markets, reviewing effectiveness of the marketing plan and activities and reporting on the effectiveness of marketing activities.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (residential property sales) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Establish marketing plan

• Establish and access marketing resources

• Implement marketing plan

• Review marketing activities

This unit specifies the skills and knowledge required to establish vendor relationships to support property sales, including planning activities to achieve property listings, confirming vendor needs and expectations, preparing and conducting a listing presentation, completing a listing agreement and planning for ongoing communication and records management associated with the vendor relationship.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (residential property sales) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Explain real estate agency functions and business structure

• Interpret professional practice guidelines

• Explain employment opportunities in the real estate industry

• Examine communication skills

• Identify professional development pathways within real estate

This unit specifies the skills and knowledge required to establish, develop and manage positive relationships with buyers, including establishing an understanding of buyer needs and expectations, matching these to property, and maintaining relationships and records of engagement with buyers throughout the buying process.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (residential property sales) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Establish relationship with buyer

• Maintain buyer relationship

This unit specifies the skills and knowledge required to sell property by methods including private treaty, auction and other negotiations including presenting property for sale, negotiating sales between vendors and buyers, and facilitating completion of contracts.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (residential property sales) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Prepare property for sale

• Complete property sale by negotiation

• Complete sale of property by auction

• Conclude sale of property

• Evaluate sales process and identify opportunities for future business

This unit specifies the skills and knowledge required to establish landlord relationships to support property management. It includes establishing an agreement with a landlord to provide residential property management services and maintaining the relationship including keeping records of interactions with landlords.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (Residential Property Management) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Confirm scope of landlord requirements

• Complete property management agreement

• Establish framework for communication

This unit specifies the skills and knowledge required to establish tenant relationships in property management. It includes responding to enquiries from tenants, establishing details and profile of potential tenants, matching tenants with properties, aligning landlord and tenant expectations, managing relationships and maintaining records of interactions.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (Residential Property Management) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Respond to tenant enquiry

• Select tenant for property

• Provide tenancy documentation

• Commence tenancy

This unit specifies the skills and knowledge required to manage a tenancy. It includes timely and effective communication with tenant, landlord and other stakeholders and the management of rent payments, arrears, routine inspections, repairs, maintenance, tenancy renewals, rent increases and tenancy agreement breaches.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (Residential Property Management) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Implement routine property inspections

• Manage request for repairs and maintenance

• Manage additional tenant requests

• Manage tenant compliance with tenancy agreement

• Plan for tenancy agreement renewal

• Manage property condition

This unit specifies the skills and knowledge required to finalise a tenancy. It includes determining circumstances in which tenancy agreements may be ended, processes and documentation to end tenancy agreements, processes to re-let property and issues that may arise from termination of tenancy agreements.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (Residential Property Management) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Respond to landlord request to end tenancy

• Respond to tenant request to end tenancy

• Terminate tenancy due to breach of conditions

• Coordinate end of tenancy

This unit specifies the skills and knowledge required to conduct transactions in real estate trust accounts. It includes identifying the purpose and types of property trust accounts, applying agency controls to transactions in property trust accounts for specific purposes, balancing, reconciling and reporting on trust account transactions, and maintaining records of trust account transactions.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (Residential Property Management) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Adhere to legislative requirements

• Process deposits

• Process payment, fees and charges

• Maintain and protect trust account records.

This unit specifies the skills and knowledge required to confirm and market livestock for sale. It includes confirming livestock characteristics, ownership and preferred method of sale, identifying potential buyers, preparing promotional material for livestock and arranging delivery of livestock for sale.

The unit applies to people currently working in or seeking to work in the real estate stock and station sector. State or territory licensing requirements may apply to this unit, which is an elective unit (Stock and Station, Stock) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Confirm vendor requirements for livestock sale.

• Prepare for agreed method of sale.

• Arrange delivery of livestock for sale.

This unit is available for NSW only.

This unit specifies the skills and knowledge required to prepare for the sale of livestock. It includes preparing livestock for sale including establishing and confirming requirements and details for the National Livestock Identification System (NLIS), taking delivery of livestock and organising transportation of livestock including confirming requirements and details for the Livestock Production Assurance National Vendor Declaration (LPA NVD).

The unit applies to people currently working in or seeking to work in the real estate stock and station sector. State or territory licensing requirements may apply to this unit, which is an elective unit (Stock and Station, Stock) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Arrange transport of livestock according to sales method.

• Prepare livestock for sale.

• Organise drafting and penning of livestock.

This unit is available for NSW only

This unit specifies the skills and knowledge required to establish vendor and buyer relationships to support livestock sales. It includes planning activities to achieve livestock listings, establishing vendor and buyer needs and expectations, completing an agreement with the vendor for sale of livestock, establishing a plan for ongoing communication with vendors and buyers and maintaining records associated with the vendor and buyer relationships.

The unit applies to people currently working in or seeking to work in the real estate stock and station sector. State or territory licensing requirements may apply to this unit, which is an elective unit (Stock and Station, Stock) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Plan prospecting methods.

• Develop vendor relationship.

• Develop buyer relationship.

• Maintain vendor and buyer records.

This course is available for NSW only

This unit specifies the skills and knowledge required to complete the livestock sales process. It includes responding to buyer enquiries, arranging inspections, negotiating the sale, completing sales documentation and arranging delivery to buyer

The unit applies to people currently working in or seeking to work in the real estate stock and station sector. State or territory licensing requirements may apply to this unit, which is an elective unit (Stock and Station, Stock) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Respond to and document buyer enquiry.

• Negotiate sale of livestock.

• Complete sale of livestock.

• Complete documentation.

This unit is available for NSW only.

This unit specifies the skills and knowledge required to develop and maintain the underpinning knowledge and skills required to sell or lease rural property and to provide advice on the rural property market. It includes analysis of property market indicators and trends, factors affecting the value of rural property and identification of strategies that assist in maintaining rural property market knowledge.

The unit applies to people currently working in or seeking to work in the real estate stock and station sector. State or territory licensing requirements may apply to this unit, which is an elective unit (Stock and Station, Station) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Gather property market knowledge.

• Analyse market influences.

• Analyse market sector influences.

• Prepare market analysis.

This unit is available for NSW only.

This unit specifies the skills and knowledge required to undertake pre-auction processes. It includes preparing a strategy for auctions, including liaising with the vendor or sales agent, confirming the details of the contract and confirming the details of the property.

This unit applies to auctioneers or people seeking to work as auctioneers. State or territory licensing requirements may apply to this unit, which is an elective unit (Auctioneering) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Review contract details

• Identify and document property details

• Confirm vendor expectations

• Prepare auction day strategy

This unit specifies the skills and knowledge required to conduct an auction of property. It includes accessing, interpreting and applying written instructions for the auction, calling an auction and completing the auction process, including when a property is sold and when a property is passed in.

This unit applies to auctioneers or people seeking to work as auctioneers. State or territory licensing requirements may apply to this unit, which is an elective unit (Auctioneering) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Confirm pre-auction terms, conditions and presentation

• Open auction

• Manage auction to maintain flow

• Complete auction

This unit specifies the skills and knowledge required to complete post-auction process and contract execution. It includes identifying successful bidder and confirming their legal entity, completing contract details, ensuring that all required signatures are obtained and completing and maintaining records of the auction.

This unit applies to auctioneers or people seeking to work as auctioneers. State or territory licensing requirements may apply to this unit, which is an elective unit (Auctioneering) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit you will be able to:

• Identify successful bidder

• Execute contract

• Maintain records of auction

This unit specifies the skills and knowledge required to appear effectively before a hearing. It includes preparing for hearings, using hearing etiquette, participating in conciliation hearings and presenting a case to a hearing.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (general elective) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Prepare case for hearing

• Prepare documents and coordinate attendees for hearing

• Participate in conciliation process

• Use hearing etiquette

• Present case at hearing

• Complete hearing processes

This unit specifies the skills and knowledge required to present information to clients in real estate in a planned, structured and professional manner. The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit, which is an elective unit (general elective) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Prepare a presentation

• Conduct presentation

• Review presentation

This unit specifies the skills and knowledge required to establish, maintain and evaluate real estate agent safety controls for offsite and lone workers.

This unit applies to industry professionals in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (general elective) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Develop safety controls

• Implement safety controls

• Review safety controls

This unit is available for QLD only.

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

At the end of this unit, you will be able to:

• Establish practices that support individual differences in the workplace

• Work effectively with individual differences

• Assess use of inclusive practices

This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.

This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit, which is an elective unit (general elective) forming part of the qualification CPP41419 Certificate IV in Real Estate Practice.

At the end of this unit, you will be able to:

• Plan for recruitment

• Screen and interview potential candidates

• Assess and select candidates

• Manage candidate outcomes

• Onboard successful candidate

CPP51122 Diploma of Property (Agency Management) core unit

This unit specifies the skills and knowledge required to analyse, develop, implement, manage and evaluate compliance in the property industry. The unit applies to industry professionals in property.

This unit is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Determine compliance management requirements

• Develop and risk control strategies that manage compliance

• Manage compliance systems

• Evaluate compliance systems

CPP51122 Diploma of Property (Agency Management) core unit

This unit specifies the skills and knowledge required to establish and monitor management practices for property industry trust accounts. It includes accessing, reading and interpreting regulatory controls for trust accounts in a property agency practice and establishing, monitoring and reviewing the application of agency controls for opening, operating, monitoring and closing trust accounts, including delegation of authority, security and data management. The unit also includes the skills and knowledge to identify and control fraudulent practices that impact the trust account.

The unit applies to industry professionals in the property industry in control of an agency. State or territory licensing requirements may apply to this unit, which is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Interpret regulations for property agency trust accounts

• Develop risk management plans

• Implement systems to control property agency trust accounts

• Authorise and verify trust accounts

CPP51122 Diploma of Property (Agency Management) core unit

This unit specifies the skills and knowledge required to implement and manage ethical practice systems in a property agency.

This unit applies to industry professionals in the property industry. State or territory licensing requirements may apply to this unit, which is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Determine ethical practice management requirements

• Implement risk control strategies

• Monitor ethical practice

• Evaluate ethical practice systems

CPP51122 Diploma of Property (Agency Management) core unit

This unit of competency specifies the skills and knowledge required to establish, maintain and evaluate a work health and safety (WHS) management system in the property industry.

This unit applies to industry professionals in the property industry. State or territory licensing requirements may apply to this unit, which is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Maintain WHS system

• Implement WHS participative arrangements

• Implement risk control processes

• Review WHS management system

CPP51122 Diploma of Property (Agency Management) core unit

This unit specifies the skills and knowledge required to manage and evaluate agency teams in the property industry.

This unit applies to industry professionals in the property industry. State or territory licensing requirements may apply to this unit, which is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Determine team requirements

• Implement strategies to manage teams

• Manage team performance

• Evaluate team performance

CPP51122 Diploma of Property (Agency Management) core unit

This unit specifies the skills and knowledge required to manage and evaluate agency operational finances in the property industry.

State or territory licensing requirements may apply to this unit, which is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Determine financial management requirements

• Develop and implement strategies to manage operational finances

• Manage operational finance systems

• Evaluate operational finance systems

CPP51122 Diploma of Property (Agency Management) core unit

This unit of competency specifies the outcomes required to develop a business strategy to position the real estate agency successfully in the property market.

This unit is a core topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Identify business opportunities in the property market

• Establish the potential demand for agency services

• Establish business goals and objectives for agency

• Document and review agency business strategies

CPP51122 Diploma of Property (Agency Management) elective unit

This unit of competency specifies the outcomes required to develop and implement a marketing strategy to position the agency in the property market. It does not cover marketing required for individual properties.

This unit is an elective topic for the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Undertake market research

• Develop marketing strategy

• Implement marketing strategy

• Review and adjust marketing activities

• Select and promote agency services

CPP51122 Diploma of Property (Agency Management) elective unit

This unit specifies the skills and knowledge required to analyse, manage and evaluate customer service activities in the property industry. The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit, which is an elective topic for the qualification CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Determine requirements for customer service systems

• Manage customer service and complaints resolution systems

• Manage customer service performance

• Manage evaluation of customer service systems

CPP51122 Diploma of Property (Agency Management) elective unit

This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.

The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

This unit is an elective topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).

Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).

At the end of this unit, you will be able to:

• Plan financial management approaches.

• Implement and monitor financial management plans.

• Review and evaluate financial management plans.

CPP51122 Diploma of Property (Agency Management) elective unit

This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).

At the end of this unit you will be able to:

• Allocate work

• Assess performance

• Provide feedback

• Manage follow up

CPP51122 Diploma of Property (Agency Management) elective unit

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).

At the end of this unit you will be able to:

• Develop operational plan

• Plan and manage resource acquisition

• Monitor and review operational performance