CPP51122 Diploma - Elective units
/ Macdonald Education
CPP51122 Diploma of Property (Agency Management) elective unit
This unit specifies the skills and knowledge required to analyse, manage and evaluate customer service activities in the property industry. The unit applies to industry professionals in the property industry.
State or territory licensing requirements may apply to this unit, which is an elective topic for the qualification CPP51122 Diploma of Property (Agency Management).
At the end of this unit, you will be able to:
Determine requirements for customer service systems
Manage customer service and complaints resolution systems
Manage customer service performance
Manage evaluation of customer service systems
CPP51122 Diploma of Property (Agency Management) elective unit
This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.
The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.
This unit is an elective topic forming part of the qualification CPP51122 Diploma of Property (Agency Management).
Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).
At the end of this unit, you will be able to:
Plan financial management approaches.
Implement and monitor financial management plans.
Review and evaluate financial management plans.
CPP51122 Diploma of Property (Agency Management) elective unit
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).
At the end of this unit you will be able to:
Allocate work
Assess performance
Provide feedback
Manage follow up
CPP51122 Diploma of Property (Agency Management) elective unit
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans.
Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan.
This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
Please note: This individual unit is only available for those completing the unit as part of the CPP51122 Diploma of Property (Agency Management).
At the end of this unit you will be able to:
Develop operational plan
Plan and manage resource acquisition
Monitor and review operational performance
CPP51122 Diploma of Property (Agency Management) elective unit
This unit of competency specifies the outcomes required to develop and implement a marketing strategy to position the agency in the property market. It does not cover marketing required for individual properties.
This unit is an elective topic for the qualification CPP51122 Diploma of Property (Agency Management).
At the end of this unit, you will be able to:
Undertake market research
Develop marketing strategy
Implement marketing strategy
Review and adjust marketing activities
Select and promote agency services